neotvhd logo neotvhd
Finalize Order Status FAQ
Buyer Protection · Encrypted

ORDER STATUS

Enter your Redeem Code to see delivery progress and any actions required.

Find your order
Kinguin / Gamivo / K4G supported
Tip: paste your code with Ctrl+V / ⌘+V. We’ll trim spaces automatically.
Typical delivery in 20–30 min*
Secure lookups only
Live support available
* Delays may occur during stock checks or anti-fraud review.
Where do I find my code?
  • Check your marketplace order page (Kinguin / Gamivo / K4G).
  • Look for “Show Key” or “Redeem Code”.
  • Copy exactly as shown (no extra spaces).
Having trouble?
  • If your code returns “not found”, verify the marketplace and product.
  • If delivery shows “awaiting action”, check your email for verification codes.
  • Still stuck? Contact support or use Live Chat.